Raptor Lake: Intel grants two additional years warranty
Due to ageing problems, Intel is extending the warranty period for its Core i-13000 and -14000 processors. This only applies to boxed processors.
(Image: c't)
Intel wants to extend the warranty period of its desktop processors from the Raptor Lake family by two years to a total of five years. This applies to the so-called boxed versions of the Core i-13000 and Core i-14000 series, i.e. those that retailers send out in the blue cardboard packaging.
For individually purchased boxed CPUs, Intel takes care of the warranty processing itself, unless you want to go through the dealer. For complete PCs with Intel processors, the company only states that you should contact the PC manufacturer if you have any problems. Buyers of tray processors are left empty-handed – Intel has always not granted a warranty to private buyers of such processors.
This is clearly stated in the warranty conditions, as tray CPUs are intended for PC manufacturers. These types only reach the retail market via detours. Because of the warranty, c't and heise online always recommend only buying boxed processors.
The reason for the warranty extensions is faulty microcode, which has so far led to unintentionally high CPU voltages. This can result in unusually rapid aging effects, which can lead to unstable clock frequencies and even crashes. Such problems may occur with a time delay.
BIOS updates with new microcode should resolve the problem promptly. With the warranty extension, users are somewhat safer should problems arise in the next few years from previous operation. Intel will provide the exact details in the next few days.
Oxidation problem known since the end of 2022
In a second forum post, Intel addresses the oxidation problem that is said to occur in some Core i-13000s and causes even faster aging effects. The company was already aware of the problem at the end of 2022.
"Intel was able to confirm that the affected processors in our supply chain were completely removed by early 2024. However, it is possible that inventory was still present until early 2024."
Since Intel previously said that no processors were recalled from retail, the affected CPUs may simply have been sold off by early 2024. The manufacturer is still not disclosing the serial numbers of affected batches.
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