Sonos boss apologizes for botched app release

In a blog post, Sonos boss Patrick Spence has personally apologized for the botched launch of the new Sonos app. "We know that too many of you have experienced significant problems with our new app," Spence writes in the post. "There isn’t an employee at Sonos who isn’t pained by having let you down "

The new Sonos app was released in May with many missing features and technical shortcomings. Because the new Sonos app completely replaced the previous application, many users were annoyed by the perceived step backwards. The sleep timer and search for local music were missing from the app, for example, and alarm clocks did not work at launch either.

"We developed the new app to create a better experience," writes Spence in the blog post. It was clear from the outset that the app would improve over time. What was not planned instead was a "series of problems" that took time to resolve. As a result, the introduction of the originally planned new functions was delayed.

Roadmap for improvements

Since the launch of the new app, Sonos has regularly released software updates for the app, which allows users to configure and control the audio playback of their Sonos speakers. In his blog entry, Spence now gives a preview of future functions. In the summer months, the music library will be revised by implementing functions for browsing and searching.

In September, Sonos plans to improve the user interface and fix alarm bugs. The option to edit playlists and the playback queue will also be released in October at the latest.

Back in May, several Sonos employees took to the forum to address disgruntled users and promised improvements to the app.

(dahe)