https://forum.golem.de/kommentare/152242,6223482,6223482,read.html#msg-6223482
Hello,
We want to share the latest update on our progress towards restoring your Atlassian site. Our global engineering teams are continuing to make progress on this incident. At this time, we have rebuilt functionality for over 35% of the users who are impacted by the service outage.
We want to apologize for the length and severity of this incident and the disruption to your business. You are a valued customer, and we will be doing everything in our power to make this right. This starts with rebuilding your service.
Incident update
This incident was not the result of a cyberattack and there has been no unauthorized access to your data. As part of scheduled maintenance on selected cloud products, our team ran a script to delete legacy data. This data was from a deprecated service that had been moved into the core datastore of our products. Instead of deleting the legacy data, the script erroneously deleted sites, and all associated products for that site including connected products, users, and third-party applications. We maintain extensive backup and recovery systems, and there has been no data loss for customers that have been restored to date.
Since the incident started, we have worked around the clock and have validated a successful path towards the safe recovery of your site.
What this means for your company
We were unable to confirm a more firm ETA until now due to the complexity of the rebuild process for your site. While we are beginning to bring some customers back online, we estimate the rebuilding effort to last for up to 2 more weeks.
I know that this is not the news you were hoping for. We apologize for the length and severity of this incident and have taken steps to avoid a recurrence in the future.Bogdan Tancic
Atlassian Head of Cloud Support
Das Posting wurde vom Benutzer editiert (11.04.2022 14:20).