Pixel 6: Resetting to factory settings can render the phone unusable
Several Pixel 6 users are reporting that their phone no longer works after a factory reset. Google is said to know about the problem.
The Pixel 6 apparently has problems with the factory reset. Several users report that they can no longer use their smartphone.
(Image: Google)
Apparently, a factory reset of the Pixel 6 can lead to the phone no longer working. Affected devices can no longer boot properly and thus become unusable. In the Google forum, several users of a Pixel 6, 6 Pro or 6A report that the error occurred after they reset their phones to factory settings.
Google is aware of the problem, a verified forum user who participates in Google's Product Experts Program writes. "The team has informed us that this is a known issue that is currently being investigated", the user wrote a few days ago. Since then, there has apparently been no news.
There are also user reports on Reddit about Pixel 6 models that are no longer working. As always, in such cases, it is difficult to estimate how many phones and people are really affected. Under the current circumstances, however, owners of a Pixel 6 should avoid resetting their phone to factory settings as a precaution.
"Android system cannot be loaded"
It is also still unclear where the error is coming from. The English-language error message that appears in the user reports reads something like: "Android system cannot be loaded. Your data may be corrupted. If you continue to receive this message, you may need to perform a factory data reset and delete all user data stored on this device."
Common ways to resolve the problem apparently do not work. According to a Reddit user, he has tried several possible debugging methods without success. Based on the user reports, the issues after the factory reset appear to have been occurring for around two weeks.
Google has not yet responded to the user reports. It remains to be seen whether affected users can still repair their device or have to send it in.
(dahe)