Problems with the Pixel 6: Google is working on a solution for those affected
Some Pixel 6 users can no longer use their phone after it has been reset to factory settings. Google is working on a solution to the problem.
Google is working on a solution for people who can no longer use their Pixel 6 after resetting it to factory settings.
(Image: c't)
Google wants to solve problems with resetting the Pixel 6 to factory settings. This is what a community manager writes in the official forum. The cause of the error has been identified and a solution is currently being worked on, according to the post.
In recent weeks, numerous owners of a Pixel 6, Pixel 6a or Pixel 6 Pro have complained about unusable phones after a factory reset. Affected devices can no longer boot properly. In addition to the Google forums, there are user reports on Reddit about Pixel 6 models that no longer work after the phones have been reset to factory settings.
The English-language error message that appears in the user reports reads something like: "Android system cannot be loaded. Your data may be corrupted. If you continue to receive this message, you may need to perform a factory data reset and delete all user data stored on this device."
Factory reset directly after update
Google now confirms in the forum post that these problems occur after the latest system update. Apparently, the company suspects that affected users performed a factory reset too quickly after the update. "To avoid this problem, we recommend that you leave your device switched on and inactive for 15 minutes after restarting it following a system update," writes the community manager in the forum post. "Alternatively, you can reset your device to factory settings before performing the latest system update."
Anyone already affected by the error will have to wait: they are working on finding the "best possible solution". Google does not provide any information on when this error solution will be available and what it might look like. In the worst case scenario, affected users may have to send in their phone.
(dahe)
