Aua aua:
Thanks for your interest and feedback on your PowerEdge server. The
service phone call you received was in fact legitimate. As part of
Dell’s quality process, we have identified a potential issue with our
service mother board stock, like the one you received for your
PowerEdge R410, and are taking preventative action with our customers
accordingly. The potential issue involves a small number of
PowerEdge server motherboards sent out through service dispatches
that may contain malware. This malware code has been detected on the
embedded server management firmware as you indicated.
We take matters of information security very seriously and believe
that any impact to a customer’s information security is unlikely. To
date we have received no customer reports related to data security.
Systems running non-Windows operating systems are not vulnerable to
this malware and this issue is not present on motherboards shipped
new with PowerEdge systems.
We have assembled a customer list and are directly contacting
customers like you through formal notification via letter. The letter
provides specific contact points within Dell that can address all of
your questions related to this action. Hopefully you received this in
addition to your call. If not, let me know and we’ll get it to you as
soon as possible so you have all of the follow-up information needed.
Thanks for your interest and feedback on your PowerEdge server. The
service phone call you received was in fact legitimate. As part of
Dell’s quality process, we have identified a potential issue with our
service mother board stock, like the one you received for your
PowerEdge R410, and are taking preventative action with our customers
accordingly. The potential issue involves a small number of
PowerEdge server motherboards sent out through service dispatches
that may contain malware. This malware code has been detected on the
embedded server management firmware as you indicated.
We take matters of information security very seriously and believe
that any impact to a customer’s information security is unlikely. To
date we have received no customer reports related to data security.
Systems running non-Windows operating systems are not vulnerable to
this malware and this issue is not present on motherboards shipped
new with PowerEdge systems.
We have assembled a customer list and are directly contacting
customers like you through formal notification via letter. The letter
provides specific contact points within Dell that can address all of
your questions related to this action. Hopefully you received this in
addition to your call. If not, let me know and we’ll get it to you as
soon as possible so you have all of the follow-up information needed.