AI banking: DKB cooperates with OpenAI
Deutsche Kreditbank wants to take a pioneering position in AI banking thanks to a cooperation with OpenAI. The first projects have been named.
(Image: Postmodern Studio / Shutterstock)
Deutsche Kreditbank (DKB) wants to play a pioneering role in the use of artificial intelligence in banking through a cooperation with ChatGPT developer OpenAI. As the two companies announced on Tuesday, they have entered into a strategic partnership for this purpose. Among other things, it is planned to offer AI-supported voice support for DKB's 5.8 million customers in the future.
The cooperation is primarily intended to provide greater convenience for customers and help the bank to automate its work processes and sell its products more effectively. The press release mentions the further development of the digital agent for personalized banking, AI-supported cross-selling and the automation of application processes. A separate digital agent is also to be set up for business customers.
Goal: accelerate growth with the help of AI
According to DKB CEO Dr. Sven Deglow, "artificial intelligence is to be anchored in the bank's processes to a previously unachievable depth and breadth". The aim is to accelerate growth and act as an innovative pioneer in the market.
Videos by heise
DKB already has a digital agent in use today and is also using generative AI to accelerate document-based customer processes (DocAI). The AI support based on OpenAI technology was introduced in April 2024 as the first point of contact on the help page and for basic customer inquiries. The chat-based assistant can be used without logging in and provides information on common questions such as daily allowance rates or password resets, but has so far been limited to general information and cannot process individual consultations or complex inquiries.
(mki)
