GesundheitsID: Login of insured persons of Techniker, HKK & others disrupted
Many people with statutory health insurance are experiencing problems with electronic patient records and e-prescriptions. The causes are still being analyzed.
(Image: PopTika/Shutterstock.com)
Since midday today, many people with statutory health insurance have been experiencing problems accessing electronic patient records (elektronische Patientenakte, ePA) and e-prescriptions. The reason for this is a fault with the GesundheitsID, according to Gematik. Those affected could include those insured with Techniker Krankenkasse, HEK, Knappschaft, Viaktiv and HKK. It is unclear how many policyholders will notice the disruption.
(Image:Â Gematik)
Those affected are currently unable to log into the ePA app or the e-prescription service. "The root cause analysis is ongoing", Gematik says in the WhatsApp channel.
(Image:Â Gematik)
According to Gematik's TI fault portal, there is a fault with the sectoral identity provider operated by IBM. In addition, there are issues with health insurance customers of Bitmarck's ePA file system, according to which neither insured individuals nor service providers can "dial in" to the ePA file system.
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Last week, there were also several disruptions relating to products of the telematics infrastructure, the health data highway. Various health insurance companies were impacted. For example, there was a fault with IBM's ePA file system , which was already experiencing problems before the launch of the ePA. Those affected included those insured by AOKen, Barmer, Techniker Krankenkasse and Knappschaft. IBM has not yet responded to inquiries.
(mack)
