Cloud services at Salesforce disrupted

CRM specialist Salesforce is reporting acute disruptions across its entire cloud portfolio. Customers should therefore expect login problems with Salesforce services. According to the announcement, login attempts with multi-factor authentication are particularly affected, leading to error messages. According to the announcement, the problem extends to numerous clouds: Commerce Cloud, Core, Experience Cloud, Heroku, Hyperforce, Marketing Cloud, Marketing Cloud Account Engagement, Marketing Cloud Intelligence, MuleSoft, Revenue Cloud, Salesforce+ site, Salesforce Services Cloud, Salesforce Chat experience, Service Cloud and Tableau Cloud.

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For users of the core services who use salesforce.com to log in, it is currently at least possible to log in with the Salesforce Authenticator TOTP, Salesforce refers to a help page. Commerce Cloud customers who use Omni-Channel Inventory and Salesforce Order Management may also experience problems when placing and processing orders. The use of Salesforce Chat is also impaired and connections can be interrupted in the middle of a conversation. At least the Gov Cloud is not currently affected by the disruptions.

According to Salesforce, the problems were first noticed in the morning hours of Tuesday at around 8:17 a.m. Central European Summer Time, but the reason is not yet known. Maintenance activities at a third-party provider have already been ruled out as a possible cause. Salesforce is currently checking with another third-party provider of cloud services whether any activities or planned changes could have triggered the problem. Recent changes in the Heroku environment are also being examined as a potential trigger. An answer to an inquiry from heise online about the background is still pending. Salesforce is currently posting regular updates on the situation on the status page.

(axk)