Bosch Smart Home: Update problems disrupt controller

The Bosch Smart Home Controllers often show flashing red LEDs after an update, indicating an error status. Bosch has been distributing it since Monday of this week. The manufacturer has responded to customer feedback. The final solution requires a reboot.

The Bosch Smart Home update on Monday should bring the software up to version 10.28 and provide some minor improvements. In the support post in the Bosch forum, however, there were numerous messages from customers affected by faults. The progress of the support team's attempts to find a solution can be followed transparently in a pinned post until Wednesday night.

Bosch Smart Home: Update confusion

Initially, after updating to version 10.28 of their Bosch Smart Home Controller, some customers were apparently offered the older version 10.26 for installation again. Those impacted then received version 10.28 again as an update suggestion on Tuesday. However, this was only a minor hiccup compared to what followed over the course of Tuesday. Numerous controllers displayed an error status, and owners were confronted with flashing red or orange LED displays.

However, this apparently had no effect on the function, as automations such as the automatic lowering of roller shutters at scheduled times continued to work according to several forum participants. Nevertheless, Bosch announced on Tuesday evening that it had assigned ten people to analyze the problems alone. At around 9pm, they found a solution that required “an update to a central cloud component”. According to the supporters, an afternoon update was causing the Bosch Smart Home Controller boot process to fail to complete. This is why restarts did not help at first.

Finally, the all-clear was given at around 10 p.m.: The Smart Home Controllers should start normally again after another reboot. The developers have not found a solution that works without rebooting – this could be an issue for vacationers who are not on-site.

While smart home controls are very popular, such incidents show that dependence on online services can be problematic, to say the least. This was also demonstrated by the case of Bosch-spexor devices around a month ago. Bosch switched off the cloud servers due to a lack of profitability, rendering the devices completely unusable.

(dmk)