Issuing and signing e-prescriptions disrupted for many

Since this morning, there have been problems with creating and redeeming e-prescriptions. Gematik, which is responsible for the digitalization of the healthcare system, has reported this. The cause is a malfunction at Medisign, one of the trust service providers. According to Gematik, the provider may experience restrictions in the use of practice and health professional ID cards. Affected doctors are therefore unable to sign e-prescriptions, for example.

The TI fault portal shows that, among other things, “dial-in […] to the ePA file system” by service providers such as doctors is “partially disrupted”. Ombudsman offices of the health insurance funds are also not all able to access the ePA file system.

Criticism of the availability of the telematics infrastructure

The sending and receiving of messages via the communication service in the medical sector (KIM) is also partially restricted. The disruptions also impact the reporting of infectious diseases via DEMIS, and the filing of organ and tissue donation declarations is also impaired.

There is regular criticism of the availability of the telematics infrastructure and its applications, which cause extra work for members of the already overburdened healthcare system. Sometimes it is “maintenance announced at short notice by an external fiber optic network operator,” as was recently the case at Arvato, sometimes it is other maintenance work. Disruptions to Medisign's trust service had already caused regular criticism at the start of the e-prescription, but other providers are also regularly responsible for outages and restrictions.

(mack)