Food: best-before dates do not apply to online orders

When buying food online, there is often uncertainty about the best-before date (BBD) and the use-by date. In contrast to stationary retail, this information is not mandatory when ordering from an online supermarket with a delivery service, explains the Saxony Consumer Center. This often leads to disappointment, as customers only find out how long the products they have purchased can still be used when they are delivered or not at all.

"Information would be useful"

In the local supermarket, the best-before date or use-by date can be found on almost all packaged foods. Exceptions include fresh fruit, vegetables, potatoes, salt, vinegar and alcohol. However, this requirement does not apply to online shopping. "How long a product has to keep after delivery is not regulated by law," says Beate Saupe, legal expert at the Saxony Consumer Advice Center, pointing out a corresponding loophole. "A clear indication of the remaining shelf life would be useful in such cases – and, above all, consumer-friendly."

Some online retailers nevertheless provide information on the remaining shelf life of the products. They assume that this strengthens customer loyalty and promotes trust.

In general, customers have a right of withdrawal for online purchases. However, perishable products such as fresh milk, meat, fruit or vegetables are an important exception. The situation is different if the goods are damaged or already spoiled on delivery. In such cases, buyers have the right to complain. They can demand a refund, a price reduction or a replacement delivery. This also applies if they have received the wrong product.

What does the consumer information mean?

The best-before date indicates until when a food product will retain its specific properties such as taste, appearance and nutritional value if stored properly. A product may also be sold after this date, provided it is still in perfect condition. A well-known example is long-life products such as pasta, rice or canned food.

The use-by date can be found on perishable foods such as minced meat, fish or salads. After the expiry date, the products may not be sold or consumed for health reasons.

The Federal Center for Nutrition advises consumers to check for themselves whether expired or undated products are still good. Appearance, smell and taste can provide important clues. If there is visible mold or bloated packaging, the BZfE advises throwing it away.

(mma)