Google's Gemini Enterprise platform aims to break down AI silos in companies

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According to Google Cloud, almost two thirds of all customers already use the company's AI products. With Gemini Enterprise, Google now wants to bundle all AI components into a comprehensive platform in order to offer companies a complete package for the transformation of workplaces. The declared aim is to transfer the use of AI, which has so far been limited to individual silos, to complex tasks that can be coordinated company-wide. Google is making big promises here, but has also described the entire ecosystem for the change in recent publications.

Complete platform instead of individual solutions

According to the announcement by Google Cloud CEO Thomas Kurian, Gemini Enterprise is based on six core components. These include the Gemini models, each of which is intended to take on the role of the brain in a system. A no-code workbench is open to users from all departments in the company to automate processes and analyze information via agents. For a quick start, Google provides ready-made agents for specialized tasks and establishes a secure connection to company data – even beyond Google Workspace. Such external sources include Microsoft 365, Salesforce and SAP. A central governance framework and access to an open ecosystem with over 100,000 partners round off Gemini Enterprise.

Developer tools and open standards

Partners such as Atlassian, GitLab, MongoDB, Postman, Shopify and Stripe already offer extensions. They benefit from Gemini CLI, a command line coding and admin assistant that allows developers to interact with Gemini models for task automation, code generation, and natural language search directly from the terminal.

Google is also working with the industry on open standards for a new type of "agent economy". Among other things, the Agent2Agent (A2A) and Model Context Protocol (MCP) protocols are to set the standard for how agents communicate. In collaboration with payment service providers and technology partners such as American Express, Coinbase, Intuit, Mastercard, PayPal, ServiceNow, and Salesforce, Google has also developed the Agent Payments Protocol (AP2) for autonomous transactions.

Concrete use cases show potential

According to the announcement, initial practical examples show how companies can benefit from the bundled services in Gemini Enterprise, for example in the area of customer service. Commerzbank, for example, uses Google's Customer Engagement Suite for its chatbot Bene, which has processed over two million chats and successfully resolved around 70 percent of all inquiries.

Vodafone uses the data science agent to automate data processing and recording to accelerate data workflows. The telecommunications company benefits from the agent's ability to explore data quickly and in detail. It finds patterns faster and then optimizes complex model development by generating multi-stage plans for training and inference.

Comprehensive partner ecosystem and educational initiatives

Google wants to support its customers in their search for suitable agents for their individual needs in the growing partner ecosystem with a new AI Agent Finder. While users will benefit from agents that have been tested for security and interoperability, Google intends to support providers of AI assistants with simpler ways to market and generate revenue.

Google is also introducing the Google Skills platform for skills development, where training is available free of charge. The Gemini Enterprise Agent Ready (GEAR) program aims to support one million developers in building and deploying agents. Google announces the Delta team for particularly complex challenges – an expert group of Google AI engineers to work directly with customer teams.

Further details and background information on Gemini Enterprise can be found in the blog posts by Google and Alphabet CEO Sundar Pichai and Google Cloud CEO Thomas Kurian.

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