Doctolib launches practice software with AI support

The French company Doctolib has introduced an “all-in-one” practice software designed to relieve doctors and medical professionals with the help of several AI-powered assistants. According to the company, by integrating central processes into the practice management system (PVS), practices can save up to ten hours per week on administrative tasks. Initially, the PVS is available for general practitioners, pediatricians, and gynecologists, with other specialties to be added in 2026.

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The system is intended to bundle practice workflows from appointment management and documentation to billing in one application. Three specially developed AI assistants will handle routine tasks: “a telephone assistant answers calls around the clock, categorizes inquiries, and transfers appointment bookings directly into Doctolib's system,” Doctolib writes. An “AI consultation assistant documents treatment discussions with patients in real-time and creates structured summaries and notes for the doctors,” according to Doctolib.

According to its calculations, doctors could save around an hour per day through the AI functions alone. With its new software, Doctolib sees itself as an innovation driver for the German healthcare system.

Doctolib is repeatedly criticized by data protection advocates. For years, they have complained that the company's processing of sensitive health data is too extensive and not transparent enough. Doctolib fills pages in the activity reports of the Berlin data protection officer, as complaints are regularly received—for example, due to ambiguities in data processing. It is regulated that the lead supervisory authority is located in France.

(mack)