In the past few days, our editorial team has repeatedly received reports from readers about disruptions to email accounts hosted by Vodafone. It was noticeable that primarily IMAP access did not work, regardless of the mail program used.
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An inquiry to Vodafone on Wednesday brought clarity: According to Vodafone, the company is currently restructuring its mail infrastructure. Addresses ending in @arcor.de, @vodafone.de, @vodafonemail.de, @unity-mail.de, and @kabelmail.de may be affected. The work started on May 3, 2026, and is scheduled to be completed on May 17, 2026.
Those who cannot wait until next week should use the provider's webmail services, according to the provider. These are said to work without disruption. They can be accessed in two ways, which Vodafone describes as follows:
Mein Vodafone: www.vodafone.de/meinvodafone
Log in with Mein Vodafone access data.
On the Mein Vodafone start page, click on the envelope icon in the top right corner.
Customers will be taken to Webmail.
Webmailer: mail.vodafone.de
Enter your email address and email password and click Login.
If two-factor authentication (2FA) is activated, the 2FA code must also be entered.
Customers will be taken directly to Webmail.
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Furthermore, according to Vodafone, only a few customers are affected. The company apologizes to these customers.
