Speaker trouble with Apple Watch Series 10: Apple publishes support info
After a whole series of user complaints about poor sound from the Watch speakers, Apple has published a new help document.
Apple Watch Series 10: Users report poor sounding speakers.
(Image: Apple)
Following reports of speaker problems (poor sound, difficult to understand) with the Apple Watch Series 10, the manufacturer has published a fresh English-language information document in its support area. It explains what to do if the "microphone or speakers are not working as expected". Apparently, Apple's aim is to reduce the number of requests for help – or to inform users how they can possibly fix the problem themselves first.
First check whether the Watch is clean
Users had previously complained in various support forums, such as those of Apple and on Reddit, that the computer watch, which was launched in September 2024, can have a disturbed speaker playback. This happened relatively suddenly for most users, which raised the question of whether it was possibly a hardware or software problem. According to Apple, a number of test steps should now be carried out to rule out the possibility that these are standard problems that can be rectified by the user.
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Those affected should first clean the device –, particularly in the speaker and microphone areas. Apple explains where these are located in the document. You can also hold the Watch under slowly running water and use a soft brush. It is better not to use cleaning agents. You should then check whether there is any water left in the device. To do this, you should place the watch on its side (depending on whether it is a microphone or speaker) and leave it to drain for a longer period of time. Before doing this, you should perform a water ejection, which Apple does not mention in its document.
Restarting or unpairing – or to Apple
If none of this helps, Apple gives the user two further suggestions: They could first restart the watch or pair it with the iPhone again after first unpairing it. However, the pairing process takes time because a backup must also be restored – and is no guarantee that the problem will be solved.
Apple also provides further information. For example, you should check whether the watch is muted, the do not disturb focus has been activated and/or the volume is simply set too low. If none of this helps, the only option is to call Apple Support and/or visit a repair store, including Apple Retail.
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