Whatsapp opens its own chat

The provider of the widely used messenger WhatsApp is introducing an official chat for customer communication in Europe and the UK. In the future, users will be informed about new functions and receive security advice via the chat.

After Meta AI moved into the messenger a few days ago, another chat window will appear over the next few days in which the company wants to reach users directly.

Chat with WhatsApp in WhatsApp

As the company explains, “helpful information to protect” the account will be shared via the official WhatsApp chat. The company also wants to use the new channel to provide information on fraud attempts such as phishing and tips on how to use the messenger optimally.

WhatsApp has long offered this information on its own company blog. However, the company is likely to reach more people with a chat window in its product.

Chat can be removed

The official WhatsApp chat is marked in Messenger with a blue verification symbol. If users are not interested in the information that WhatsApp shares, the chat can be archived, deleted or blocked if desired. The corresponding options appear at the top right of the app by long-pressing on the chat window.

According to WhatsApp, the function will be rolled out gradually over the coming weeks. The chat should already be displayed to the first users in Germany.

(vbr)