Sovereign support instead of 24/7: SUSE launches Sovereign Premium Support
SUSE wants to strengthen the digital sovereignty of its customers with a new support offering. Personnel and data always remain in the EU.
(Image: SUSE)
As Sovereign Premium Support, SUSE is offering a new support service that is geared towards digital sovereignty. Instead of being available to customers around the clock, the new service focuses on a specific region. Initially, this is the EU, where all Premium Support Engineers (PSE) and Service Delivery Managers (SDM) are located. In addition, all customer support data will remain on networks in the EU and will be stored exclusively on local servers.
Whether cloud, AI or M365: hardly any company today can do without software and services from the USA. In view of the political upheavals since the start of Donald Trump's presidency, more and more IT managers are asking themselves: How can I reduce dependencies and make my own IT more sovereign, more resilient and therefore more future-proof? The answers can be found at the IT Summit by heise 2025 on November 11 and 12 in Munich.
Furthermore, SUSE promises that the responsible Premium Support Team knows the customer's infrastructure inside out and will offer customized services and provide suggestions for improvement. SUSE intends to encrypt all data required for support. However, no details are given in the announcement. Premium Support is also intended to minimize downtime, although SUSE does not provide any further details here either. Finally, the provider refers to its European roots and its open-source background, enabling customers to further strengthen their digital sovereignty and reduce dependencies on US corporations.
Videos by heise
SUSE does not provide any information on prices; companies and government organizations must contact the provider directly. SUSE can definitely hope for customers currently. Among the latter, Schleswig-Holstein in particular is currently driving the switch away from Microsoft to Linux and open source. At the same time, Ionos and Nextcloud are developing a German alternative to Microsoft 365, while the federal office suite openDesk is being launched for public authorities. Internationally, France, the Netherlands, Switzerland, and Denmark also want to significantly reduce their dependence on US companies.
(fo)
