TeamViewer introduces AI agent Tia for autonomous IT support

TeamViewer has introduced the AI agent Tia at Microsoft Ignite 2025. It is designed to automatically recognize, diagnose, and independently resolve IT problems within defined guidelines. TeamViewer sees this as an important step towards autonomous, AI-based IT support.

Tia is fully integrated into the central management platform TeamViewer ONE, adding autonomous support functions. The agent continuously analyzes device and session data to identify potential issues. It then either generates recommended actions or creates scripts to resolve the issues. Tia is intended to automatically resolve recurring tasks such as login errors, configuration errors, or performance drops within predefined guidelines. However, more complex cases will remain under human supervision.

Multi-Agent Architecture as a Foundation

Technically, Tia is based on a multi-agent framework: specialized agents for performance, connectivity, application support, and account management exchange information among themselves, thereby expanding the system's diagnostic and action capabilities. This is intended to shorten resolution times, relieve support teams, and increase the stability of digital workplaces.

According to a recent TeamViewer study, 76 percent of employees lose more than one workday per month due to technical problems; 42 percent estimate that their own company incurs revenue losses due to IT errors. And in line with the new AI agent Tia, 48 percent of respondents believe that AI could significantly reduce this effort.

Vision of Autonomous Endpoint Management

The agent is part of TeamViewer's vision of so-called autonomous endpoint management—an intelligent framework where systems act independently and only require occasional human intervention. Building on TeamViewer Session Insights, Tia combines automated processes with experience gained from support sessions.

“Tia brings us a big step closer to a workplace where technology simply works,” explains Mei Dent, Chief Product and Technology Officer at TeamViewer in the announcement of Tia. “The future of IT is shaped by AI agents. Smart, responsibly designed systems learn independently from context and can thus significantly increase productivity.”

TeamViewer also offers a CoPilot for remote support. The assistant integrated into the chat is intended to help administrators identify technical problems faster and suggest suitable solutions by providing them with relevant information based on the data of the affected device. The system is currently in a beta phase.

(fo)