Samsung update paralyzes Galaxy phones
A new update from Samsung is forcing some older models to restart continuously. This renders affected cell phones unusable.
(Image: heise online)
Samsung has rendered several older Galaxy smartphones unusable with a faulty update. Affected devices are stuck in a boot loop and repeatedly try to restart. There is currently no satisfactory and simple solution to the problem.
According to user reports on Reddit, phones from the Galaxy S10 and Note10 generation that were launched in 2019 are affected. Devices such as the Galaxy M51 and the A90 may also be affected. According to a translated statement from Samsung Korea, the bug affects phones with Android 12 and the distribution of the faulty update has been stopped.
The faulty update affects Samsung's SmartThings Framework, which can be used to control smart home devices. It has the version number 2.2.02.1. According to user reports, there is now a new version with the number 2.2.03.1, which no longer contains the error. The problem: once you are stuck in the boot loop, you can no longer install the new update.
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Solutions
The statement from Samsung Korea does not offer an easy way out of this predicament. It merely states that they are working on a solution. Affected users in South Korea were apparently able to visit a Samsung service center to have the problem fixed. However, it remains to be seen whether this also applies to markets outside Korea. Heise online has contacted Samsung and will update this article as soon as information is available.
In principle, owners of the affected phones are free to reset their device to factory settings and then download the revised update. This solves the problem, but can lead to the loss of unsaved data. Accordingly, this is the last resort that many users want to take.
If you are concerned about data loss, it is better to keep quiet for a while until Samsung takes a clearer stance on the situation. It is possible that the boot loop problem can be solved without a factory reset.
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